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Pennardhill farm
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Pennard Hill Farm Booking Terms and Conditions

Our Terms and Conditions describe our policies and procedures and clarify the contractual relationship between you and the owners of Pennard Hill Farm.

Though never the most exciting part of any break, it’s important that you take the time to read through our terms and conditions before placing a deposit on any property. Once you’ve done this, you’ll be liable for the full cost of your holiday if you can no longer come and if cancellation is within two months of your booking.

General
Customers renting cottages at Pennard Hill Farm are referred to as ‘the Hirer’.

Method of Payment
Payments can be made by cheque or electronic bank transfer. A 50% deposit is due to secure your booking with the balance due one month before your stay.

The Holiday
The Hirer has the right to occupy a property for a holiday only (within the meaning of Schedule 1, para 9 of the Housing Act, 1988).

 

Booking Conditions

The Contract

The contract is not effective until the required deposit payment has been received.

 

Booking

Bookings cannot be accepted from persons under the age of 18 years or from parties where the majority of members are under 18 years (except families or supervised groups). Further, no bookings can be accepted from single sex groups of three or more, irrespective of age. The number of persons occupying a property must not exceed the maximum stated in the current property description (babies who do not occupy a bed are not counted as a member of a party). The person who makes the booking will be responsible for all persons and should ensure that they are aware of the booking conditions. Pennard Hill Farm reserves the right to decline any booking or to refuse to hand over a key to any person who is not considered suitable, or who has not complied with the booking conditions.

 

Reservation

Once your deposit has been received your booking is secure. The balance is payable 4 weeks before your stay. Any bookings made within 6 weeks of the start of the holiday require full payment at the time of booking.

 

Cancellation

A holiday booking is a legally binding contract. In the event of a cancellation, please notify Pennard Hill Farm as soon as possible in writing.

Full refund for cancellations made within 48 hours of booking, if the check-in date is at least 14 days away. 50% refund for cancellations made at least 30 days before check-in. No refunds for cancellations made within 29 days of check-in

 

Covid-19

In the event that you are unable to attend your holiday due to Covid-19, please do let us know with as much notice as possible. We will endeavour to rearrange your booking for another date that is suitable. If neither parties can find a date that is viable, Pennard Hill Farm will refund the payment less a small admin fee, if enough notice is given.

 

Prices

Prices quoted include VAT where applicable. 

Our VAT number is 974 0590 02.

 

Damage, Loss and Nuisance

The Hirer agrees that the supervision of children, babies, dogs and any adults requiring care remains the responsibility of the Hirer at all times. The Hirer will be responsible for leaving the accommodation in good order and clean condition, otherwise a cleaning charge will be levied. The Hirer will pay for any damage or loss however caused, excluding reasonable wear and tear incurred during occupation. The Hirer agrees not to cause nuisance or annoyance to occupants of nearby property, and to allow reasonable access to the property by the Owner if they deem it necessary. If in the opinion of the Owner any person is not suitable to continue their occupation of the property because of unreasonable behaviour, damage or nuisance to other parties, the contract may be discharged and the Owner may repossess the property immediately. The Hirer will remain liable for the whole of the cost of the hire and no refund shall be due.

The Hirer is liable for the loss and damage caused to the property and contents to the full value of the Owner’s loss even though the value may not be covered by the Owner’s insurance cover. It is also a requirement of the conditions of booking that the property is left in a clean and tidy condition at the end of the letting period. The Hirer is required to pay for the damage within 7 days of being notified of the amount. There will be a charge of £5 per item for any broken or damaged glass or crockery.

 

Occupancy

Occupancy shall be from 3pm on the day of arrival to 10.30am on the day of departure, unless special arrangements have been made prior to arrival.

Should there be anything the Hirer feels that the Owner should be made aware of to ensure the comfort and safety of the Hirer, please inform the Owner. There will be an additional charge for any premises not vacated by 10.30am on the day of check out.

 

Services

All cottages have Wi-Fi. Passwords for accessing the service are either located in the house information folder or on the broadband box itself. The owner can’t guarantee the speed of the internet or be held responsible for any issues with the service, but if the Hirer has a problem they need to contact The Owner who will try and assist with the problem.

The Hirer agrees to comply with all current legislation pertaining to and regarding the use of electronic data in using the internet provided by the Owner.  The Owners cannot accept liability for loss or damage to the Hirer’s data, or, accept responsibility or liability for the Hirer’s inappropriate or illegal use of the internet. 

 

Dogs

In order to ensure that The Owner will continue to welcome dogs into their cottages, the Hirer must undertake the following: a) There must be no more than two dogs at the property at any time unless agreed with The Owner. b) All dogs must be kept under strict control at all times whilst on the property. c) Any fouling of lawns, paths, etc. must be cleared up without delay. d) The Hirer must provide a bed for the dog to sleep in. e) No dogs must ever be left in the property unattended. f) No dogs are allowed on beds, chairs or sofas and hair must be cleared up before departure.

In most cases a fee is charged at £25 per dog, up to a maximum of two dogs per booking. The Owner reserves the right to deduct a £50 charge in the event of having to pick up dog mess in the garden of the cottages. Please alert the owner at the time of booking that you wish to bring a dog.

 

Liability

Whilst the Owner makes every effort to ensure the accuracy of the property description, the Owner cannot be held responsible for any alterations made to the property or its amenities that are beyond its reasonable control. Information provided by the Owner is offered in good faith and has been compiled with care and diligence. The Owners do not accept liability for disappointment, cost of travel, inspection or other items.

The Owner cannot accept responsibility for any sickness, injury, loss, damage, additional expense or inconvenience directly or indirectly caused by or arising out of the property and its appearance, plumbing, gas, electrical or otherwise exceptional weather conditions or owner negligence. Further, no responsibility is accepted for the personal property (including pets), or the cars and contents belonging to the Hirer or any member of the party during their occupancy.

 

Follow us on Instagram

@pennard_hill_farm
Manga chops on fire and a big fat choux bun to sha Manga chops on fire and a big fat choux bun to share this February 14th…get yourself in the good books and book online now…link as ever in bio 

#farmfeast #pennardhillfarm #farmtotable #somerset #sustainablefood
Find your last minute Christmas get together right Find your last minute Christmas get together right here - is there anywhere cosier for a festive farm feast…the duck will be roasting on the open fire and the lights will be twinkling…link to book on bio

#farmfeast #somerset #sustainablefood
Our final Farm Feasts for this year are on the 12t Our final Farm Feasts for this year are on the 12th, 13th and 14th of December - 🎄FESTIVE MENU BELOW🎄The tree will be up, the lights will be twinkling and the fire will be roaring…we are even throwing in a shot of our homemade cherry brandy to warm the Christmas cockles! Menu below - see you there, with bells on! 🍒 🥃 
Link to booking on Bio..

To start…
Mangalitza morteau, Lamyatt cheese, quince mostarda, lentils, winter leaves
 
From the wood fire…
Wood roast duck crown, confit leg, Somerset cherry sauce; warm remoulade, duck fat potatoes, buttered winter greens
 
To finish…
Prune and Armagnac choux bun
 
Duck fat mince pie; Somerset cherry brandy 

….
Swipe to see - our Christmas Party menu has LANDED Swipe to see - our Christmas Party menu has LANDED! 
With a roaring log fire, well stocked bar and glorious Italian wine list, our cosy feasting barn is available for private hire in the run up to Christmas and beyond.
Priced at £50/head, we’re even throwing in a glass of our homemade Somerset cherry brandy as a digestif - cin cin! 🍒 🥃 🎁
Email pippa@pennardhillfarm.co.uk to book

#festivefeast #somersetdining #christmasparty #christmasparty
@edschofieldphoto
Swipe for tomorrow nights Farm Feast menu featurin Swipe for tomorrow nights Farm Feast menu featuring this epic Mangalitza Culatello…and the crazy delicious Italian line up from @passionevino …still a few tickets available for next weekend - bookings through the link in bio

#farmfeast #somerset #mangalitza #mangalitzapork 
#sustainablefood #sustainablemeat #wildrabbit #passionevino
📸 @edschofieldphoto 
@yarrowcomms @tomgodberfordmoore
Tickets for our 26th October Farm Feast are LIVE n Tickets for our 26th October Farm Feast are LIVE now…head to the website to book!

#farmfeast #somersetfood #farmtotable #fieldtofork #firecooking #wildfood #sustainablefood #regenerativeagriculture #foragedfood
Autumn Farm Feast bookings are now live…think ta Autumn Farm Feast bookings are now live…think tables laden with lavender smoked Herwick lamb, plates of veg from the garden, the fire smouldering in the background…you can even tuck in to the Italian wine and retreat to one of our treehouses afterwards…booking link in bio

#farmfeast #farmstay #somerset #agriturismo #regenerativefarming #farmstayuk #sustainablefood #sustainablefarming
The pre-frost Autumn glut harvests are upon us, an The pre-frost Autumn glut harvests are upon us, and days are spent preserving and pickling ahead of the less bountiful months to come.
With the fires lit and the wine ready to pour, ou With the fires lit and the wine ready to pour,  our Tuscan style feasting barn makes for a welcome break from the incoming cold...
It can be a labour of love, growing your own veget It can be a labour of love, growing your own vegetables; but it means we can have access to ingredients that can be difficult to find on the market. We can harvest them when they're at their very best - there's nothing better than fresh borlottis smothered in Somerset butter and sea salt!
The menus for our farm feasts are curated in the f The menus for our farm feasts are curated in the few days before the event so we can make use of what is very best at that time. We try to use as much of our own produce as possible creating dishes from our veg patch, orchards and fields.
Tickets to our farm feasts are now available to bo Tickets to our farm feasts are now available to book on our website! Here's a sneak preview of what to expect on the menu this Autumn. Follow the link in our bio to book.

#farmfeasts #somersetfoodies #farmledfood #fieldtofork #eatsustainably #homegrownpork #fieldtotable #feastnights #whattodoinsomerset #foodlovers
Our Mangalitza pigs are central to so much of what Our Mangalitza pigs are central to so much of what we do here on the farm, from the home cured charcuterie, to our Tuscan sausages cooking over fire for breakfast and the slow roasting of an aromatic porchetta. Our happy pigs are free to roam and forage from the hedgerows and pasture. We supplement this natural diet with a wonderful porridge of grains and peas from our friends @gothelneyfarmer - in winter we serve it nice and hot to warm their cockles on a frosty morn.
Did you know we are now offering dine + stay optio Did you know we are now offering dine + stay options for our farm feasts. Come and stay in The Hide and enjoy a delicious three course meal and breakfast the following morning.
Tickets for our second series of farm feasts are s Tickets for our second series of farm feasts are soon to be launching. This time we're including dine + stay packages so you can enjoy a delicious feast before slipping away to your tree house for the night o relax in the canopy.
The news you’ve all been waiting for…! We’l The news you’ve all been waiting for…!

We’ll shortly be releasing dates and tickets for our second Autumn and Winter feast series! 

Sign up to our mailing list (link in bio) to be the first in line for tickets. 

📸 @edschofieldphoto 

#winterfeast #farmtotable #homegrown #fieldtofork #woodfiredcooking #autumnfeasts #somersetfoodies #foodlovers #bestofsomerset #supportlocal
Psssssst……in case you haven’t heard we’re Psssssst……in case you haven’t heard we’re dropping our Glasto 2025 packages tomorrow 😬

Be sure not to miss out by signing up to our newsletter now. Link in bio ✉️ 

#Glasto2025 #Glasto2024 #Glastonbury2024 #Glastonbury2025 #GlastoPHF #PennardHillFarm
Glastonbury 2025 packages coming soon. Sign up t Glastonbury 2025 packages coming soon. 

Sign up to our mailing list to be the first in line!

(Link in bio)

#aheadofthegame #glasto2025 #glastopackages #glastoaccommodation
Glastonbury ‘25 💥 Our packages go live at t Glastonbury ‘25 💥 

Our packages go live at the end of the month…see you there?
 
To sign up to the mailing list, simply follow the link in our bio

#Glasto25 #Glasto2025 #Glastonbury2025 #Glastonbury25 #PHFGlasto #PennardHillFarm
Could this be the best place to camp for @glastofe Could this be the best place to camp for @glastofest? 

#Glasto2024 #Glastonbury2024 #PHFGlasto #PennardHillFarm #UKGlamping

Find us

Address: Pennard Hill Farm Limited, Stickleball Lane, East Pennard, Shepton Mallet, Somerset, BA4 6UG

Email: [email protected]

Phone: +44 (0)7795 806858

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