Our Terms and Conditions describe our policies and procedures and clarify the contractual relationship between you and the owners of Pennard Hill Farm.
Though never the most exciting part of any break, it’s important that you take the time to read through our terms and conditions before placing a deposit on any property. Once you’ve done this, you’ll be liable for the full cost of your holiday if you can no longer come and if cancellation is within two months of your booking.
Customers renting cottages at Pennard Hill Farm are referred to as ‘the Hirer’.
Method of Payment
Payments can be made by cheque or electronic bank transfer. A 50% deposit is due to secure your booking with the balance due one month before your stay.
The Hirer has the right to occupy a property for a holiday only (within the meaning of Schedule 1, para 9 of the Housing Act, 1988).
The contract is not effective until the required deposit payment has been received.
Bookings cannot be accepted from persons under the age of 18 years or from parties where the majority of members are under 18 years (except families or supervised groups). Further, no bookings can be accepted from single sex groups of three or more, irrespective of age. The number of persons occupying a property must not exceed the maximum stated in the current property description (babies who do not occupy a bed are not counted as a member of a party). The person who makes the booking will be responsible for all persons and should ensure that they are aware of the booking conditions. Pennard Hill Farm reserves the right to decline any booking or to refuse to hand over a key to any person who is not considered suitable, or who has not complied with the booking conditions.
Once your deposit has been received your booking is secure. The balance is payable 4 weeks before your stay. Any bookings made within 6 weeks of the start of the holiday require full payment at the time of booking.
A holiday booking is a legally binding contract. In the event of a cancellation, please notify Pennard Hill Farm as soon as possible in writing.
Full refund for cancellations made within 48 hours of booking, if the check-in date is at least 14 days away. 50% refund for cancellations made at least 30 days before check-in. No refunds for cancellations made within 29 days of check-in
In the event that you are unable to attend your holiday due to Covid-19, please do let us know with as much notice as possible. We will endeavour to rearrange your booking for another date that is suitable. If neither parties can find a date that is viable, Pennard Hill Farm will refund the payment less a small admin fee, if enough notice is given.
Prices quoted include VAT where applicable.
Our VAT number is 974 0590 02.
Damage, Loss and Nuisance
The Hirer agrees that the supervision of children, babies, dogs and any adults requiring care remains the responsibility of the Hirer at all times. The Hirer will be responsible for leaving the accommodation in good order and clean condition, otherwise a cleaning charge will be levied. The Hirer will pay for any damage or loss however caused, excluding reasonable wear and tear incurred during occupation. The Hirer agrees not to cause nuisance or annoyance to occupants of nearby property, and to allow reasonable access to the property by the Owner if they deem it necessary. If in the opinion of the Owner any person is not suitable to continue their occupation of the property because of unreasonable behaviour, damage or nuisance to other parties, the contract may be discharged and the Owner may repossess the property immediately. The Hirer will remain liable for the whole of the cost of the hire and no refund shall be due.
The Hirer is liable for the loss and damage caused to the property and contents to the full value of the Owner’s loss even though the value may not be covered by the Owner’s insurance cover. It is also a requirement of the conditions of booking that the property is left in a clean and tidy condition at the end of the letting period. The Hirer is required to pay for the damage within 7 days of being notified of the amount. There will be a charge of £5 per item for any broken or damaged glass or crockery.
Occupancy shall be from 3pm on the day of arrival to 10.30am on the day of departure, unless special arrangements have been made prior to arrival.
Should there be anything the Hirer feels that the Owner should be made aware of to ensure the comfort and safety of the Hirer, please inform the Owner. There will be an additional charge for any premises not vacated by 10.30am on the day of check out.
All cottages have Wi-Fi. Passwords for accessing the service are either located in the house information folder or on the broadband box itself. The owner can’t guarantee the speed of the internet or be held responsible for any issues with the service, but if the Hirer has a problem they need to contact The Owner who will try and assist with the problem.
The Hirer agrees to comply with all current legislation pertaining to and regarding the use of electronic data in using the internet provided by the Owner. The Owners cannot accept liability for loss or damage to the Hirer’s data, or, accept responsibility or liability for the Hirer’s inappropriate or illegal use of the internet.
In order to ensure that The Owner will continue to welcome dogs into their cottages, the Hirer must undertake the following: a) There must be no more than two dogs at the property at any time unless agreed with The Owner. b) All dogs must be kept under strict control at all times whilst on the property. c) Any fouling of lawns, paths, etc. must be cleared up without delay. d) The Hirer must provide a bed for the dog to sleep in. e) No dogs must ever be left in the property unattended. f) No dogs are allowed on beds, chairs or sofas and hair must be cleared up before departure.
In most cases a fee is charged at £25 per dog, up to a maximum of two dogs per booking. The Owner reserves the right to deduct a £50 charge in the event of having to pick up dog mess in the garden of the cottages. Please alert the owner at the time of booking that you wish to bring a dog.
Whilst the Owner makes every effort to ensure the accuracy of the property description, the Owner cannot be held responsible for any alterations made to the property or its amenities that are beyond its reasonable control. Information provided by the Owner is offered in good faith and has been compiled with care and diligence. The Owners do not accept liability for disappointment, cost of travel, inspection or other items.
The Owner cannot accept responsibility for any sickness, injury, loss, damage, additional expense or inconvenience directly or indirectly caused by or arising out of the property and its appearance, plumbing, gas, electrical or otherwise exceptional weather conditions or owner negligence. Further, no responsibility is accepted for the personal property (including pets), or the cars and contents belonging to the Hirer or any member of the party during their occupancy.